Charting the future of public relations

Account Supervisor - ReviveHealth


Business Media

Account Supervisor - ReviveHealth

The Position:
The Account Supervisor serves as the primary client contact, has strong media relations and client management skills, and plays a leading role in the agency’s day-to-day client relationship by managing account planning, budgeting, implementation and reporting. The AS acquires indepth strategic insight into each clients’ business, including its key issues, competitive advantage, the competitive landscape and industry trends. The AS has strong project management skills, and is responsible for the daily oversight of an assigned team, including managing/directing the account team toward on-time and on-strategy completion of program deliverables and commitments. The AS serves as the account team’s daily go-to person on operational direction, tactical challenges, priority alignment, and client relations support. The AS will have relevant experience developing/managing communications programs that include PR/media relations, integrated marketing, social media/digital strategies campaigns, blogger program management and creative content development. The ideal experience is in Health Services, Health Technology, and Healthy Living: hospitals and health systems, health technology companies, physician groups, wellness and population health companies, and all types of health services organizations navigating the complexities of a fast changing landscape.


The Responsibilities:
Charged with daily overall account management planning and implementation, the AS is responsible for:

1. Client Service: Primary responsibility for day-to-day client service will be in the hands of the AS. The AS will provide strategic counsel to clients, and work with teams to produce highquality strategic counsel, programming ideas, deliverables and messaging for ReviveHealth clients. To meet this objective, the AS will be responsible for:

  • Daily client/team counseling
  • Daily team supervision and project management
  • Daily client reporting/communications
  • Review/editing of client documents
  • Program development and implementation against objectives and strategies
  • Team mentoring and professional development
  • Implementing program measurement tools
  • Identifying opportunities for continuous quality improvements

2. Media Relations: The AS will develop, lead and implement effective media relations programs to drive editorial coverage in top-tier, national and trade media for clients, and deal with tough media issues in a competitive marketplace. The ability to generate high-profile coverage for a variety of company sizes and types will be critical to success.

3. Digital/Social: The ideal candidate will be astute with regard to successfully planning and implementing digital/social communications as part of the agency’s mix of capabilities – including website development, Facebook, Twitter and other emerging social media channels. The AS will be a strategic thinker who understands the impact of digital/social strategies and has demonstrated experience in counseling clients about the role of social media/online influencer campaigns in their overall marketing mix.

4. Writing: The AS will masterfully produce high-impact, effective, emotional messages for clients and review/edit copy for team members as needed, to ensure that key deliverables meet the firm’s standards for quality and clients’ expectations. Deliverables include persuasive business writing, strategic plans and message maps, and copywriting for campaign elements (social media, direct mail, collateral, media relations materials, and other tools).

5. Business Development: Contribute to agency growth by identifying and delivering organic growth opportunities across existing client accounts to grow a client’s business

6. Account Management: Manage client budgets, staff allocation and forecasting by:

  • Keep senior team informed of any client, team or personnel issues
  • Effectively meet deadlines, manage priorities and communicate effectively to team members
  • Monthly/weekly staff power planning/tracking including timely communications to Controller/CFO, CAO, and supervisor
  • Helping maintain quality, on-time deliverables within budget
  • Budget development/monitoring/tracking Executing other tasks as assigned/needed


The Essentials
Education: Bachelors degree in marketing, communications or related field is required, an advanced degree preferred

Experience:

  • 5-7 years of experience in public relations, corporate communications, and media relations. Issues/crisis management and investor relations is a plus.
  • Demonstrated success gaining media coverage with top-tier, national media (healthcare and business).
  • Established connections with top-tier media (healthcare and business)
  • Agency experience required
  • Health care industry knowledge and experience is critical, particularly in health services and health systems
  • Comprehensive understanding of, and experience in, developing and executing successful integrated communications strategies and tactics, including PR/media relations, online marketing and social media programs; and knowledge of monitoring and analytical tools with an ability synthesize data
  • Excellent interpersonal and communications skills, verbal and written
  • Superior organizational skills and attention to detail
  • Must be able to multi-task and manage multiple projects at a time
  • Demonstrated capability in budget development and management, delegating assignments and supervising a team
  • Passion for wellness and healthy lifestyle preferred

View Account Supervisor position here

[email protected]

30/11/2016

Apply now