Another Reason to Forget Reach and Frequency, Focus on Engagement
Peppercom's Sam Ford has an excellent blog post at Fast Company about marketers who disrespect their audience by bombarding them with commercial messages, who "barrage the audience at every moment, not to make the brand available for them to come to but to get in their face."
Ford says this kind of approach is driven by an over-emphasis on measurement, and asks: "Hounding one's audience might increase sales, but to what degree might it also increase deterrence among those who don't buy?"
I'd make the case that this is one more piece of evidence to support the case that too many marketers are measuring the wrong thing. The emphasis on reach and frequency--metrics designed by the ad industry for the benefit of the ad industry--needs to end. The focus needs to shift to engagement, and in particular the ability to create brand advocates.
I suspect a shift to this kind of measurement would find that the kind of activity Ford describes may buy companies a few extra consumers, but that it creates hardly any advocates and a whole slew of detractors--people so irritated by the barrage he describes that they become actively hostile.
