Another Reason to Forget Reach and Frequency, Focus on Engagement

Peppercom's Sam Ford has an excellent blog post at Fast Company about marketers who disrespect their audience by bombarding them with commercial messages, who "barrage the audience at every moment, not to make the brand available for them to come to but to get in their face."

Ford says this kind of approach is driven by an over-emphasis on measurement, and asks: "Hounding one's audience might increase sales, but to what degree might it also increase deterrence among those who don't buy?"

I'd make the case that this is one more piece of evidence to support the case that too many marketers are measuring the wrong thing. The emphasis on reach and frequency--metrics designed by the ad industry for the benefit of the ad industry--needs to end. The focus needs to shift to engagement, and in particular the ability to create brand advocates.

I suspect a shift to this kind of measurement would find that the kind of activity Ford describes may buy companies a few extra consumers, but that it creates hardly any advocates and a whole slew of detractors--people so irritated by the barrage he describes that they become actively hostile.

The Ad Industry Discovers the Importance of Living a Brand

Adweek reports (hat tip to Steve Cody's RepMan blog ) on an "innovative" idea: selling the new brand or ad campaign internally before taking it out the rest of the world.

That this is considered interesting enough to be worth writing about is surely a stinging indictment of the short-sightedness and narrow vision of the advertising industry.

For the past four or five years I've been giving a speech on the subject of authenticity that emphasizes the need for companies to actually live up to their advertising. "If the brand is a promise," I tell people--and by now their eyes have begun to glaze over, I've been saying it so long--"then your employees are your promise keepers."

I use the old McDonald's "we love to see you smile" campaign as an example, because if any of you ever got a smile out of a McDonald's employee you did a lot better than I ever could.

I say this not as proof of my own prescience--because this seems to me to be so obvious that my mother, sister, or dog could have come up with it--but as evidence of the ad industry's inability to see beyond the 30-second spot, the jingle and the tagline. (For your additional amusement, I point out that the article in question appears under the "non-traditional" and "incentive marketing" banners in the magazine.)

So congratulations, I guess, to Bill Wyman, senior marketing manager at Pepsi, for the campaign profiled in Adweek. "If we were going to be successful in the marketplace, we were going to have to live and breathe the Pepsi brand with all of our employees," Wyman says. "We set out to find every opportunity to communicate what we are doing, and why and how we are doing it."

Designed and Hosted by: Online Corp This blog is running version 5.9.1.002. Contact Holmes Report.com