Novartis--and Working Mother--Take a Reputation Hit

I would say thatthis storyis a bigger threat to the reputation of Working Mother magazine than to the reputation of Novartis.

The pharmaceutical company, recently found guilty of "systemic gender discrimination" in a federal court (in addition to unequal pay and promotion opportunities "women were treated to the silent treatment, the worst assignments, and the offer of a seat in a boss's lap"), has been a fixture on the magazine's list of the best employers for working mothers for more than a decade.

Perhaps I should have been paying closer attention, but I was shocked to learn that "the 100 best companies are chosen according to employers' self-reports, with no input from employees." That seems like an open invitation to companies to exaggerate and self-aggrandize, and the revelations about Novartis will surely impact the credibility of those rankings. (We do our own Best Agencies to Work For research, which is based entirely on employee votes.)

But if Working Mother is the big loser in all this, it's also worth a warning to big companies who seek credit on such rankings without doing the hard work: in a social media age, it won't take decades, years, or even months for employees to point out any gaps between perception and performance. If you want a reputation as a good employer, earn it the hard way.

Not All Pharma Company Communication is "Advertising"

Online Media Daily reports that the Center for Digital Democracy is urging the FDA to restrict pharmaceutical advertising on Twitter. The CDD's position is simple: "If pharmaceutical companies can't adequately explain the risks of drugs in 140 characters, they shouldn't be allowed to use Twitter to advertise."

My own reaction to this is that if any pharmaceutical company looks at a social medium such as Twitter and can't think of anything more interesting to do with it than advertise, that company deserves whatever it gets in terms of regulatory hostility--and consumer contempt.

Twitter is not a particularly interesting advertising medium; it is an extremely interesting engagement medium, and most good pharmaceutical companies are going to be able to figure out ways to use social media to engage with consumers, to build patient communities, and to provide those patients with the kind of information they go online to seek.

But I suspect groups like the Center for Digital Democracy define any communication from a drug company as "advertising." Certainly there are those who would like to restrict the ability to pharmaceutical manufacturers to communicate and engage with consumers online. The pharmaceutical industry, the FDA, and genuine consumer advocates should resist such efforts: consumers have a right to information; they don't need to be protected from it.

The only kind of pharmaceutical company communication that should be restricted is dishonest, inaccurate or misleading communication.

It's a Disease If People Want a Cure

The New York Times, writing about a new Pfizer drug designed to help men who suffer from premature ejaculation, resurrects a stale old debate about what constitutes a "legitimate" disease.

It's a discussion that has been raised by critics of the pharmaceutical industry in connection with a multitude of new therapies--treating mental illness, cholesterol, erectile dysfunction, female sexual dysfunction and more--over the past couple of decades.

The Times article acknowledges that premature ejaculation is a problem, but questions whether it is a medical condition, quoting Leonore Tiefer, a clinical associate professor at NYU's School of Medicine: "Rapid ejaculation as opposed to slow ejaculation is common, but there is slow and fast everything in the world: slow and fast walkers, slow and fast eaters, slow and fast breathers... It is going to become a problem once enough publicity is given to it."

It seems to me that if people have a problem that makes their life less pleasant, and if there's some sort of product that can eliminate or reduce that problem and make their life more pleasant, putting a label on that problem (is it a "real" disease?) or on the product (is it a "real" therapy?) is neither relevant nor helpful.

Merck's Attitude to Critical Doctors: "Destroy Them Where They Live"

The Guardian's Ben Goldacre reports on a Vioxx lawsuit in Australia that doesn't seem to have gotten much coverage in the U.S. media, but probably should, because what it says about the culture at Merck & Co.--and the pharmaceutical industry generally--is worth a discussion, at least.

Says Goldacre: "The first fun thing to emerge in the Australian case is email documentation showing staff at Merck made a 'hit list' of doctors who were critical of the company, or of the drug. This list contained words such as 'neutralise,' 'neutralised' and 'discredit' next to the names of various doctors.

"'We may need to seek them out and destroy them where they live,' said one email, from a Merck employee. Staff are also alleged to have used other tactics, such as trying to interfere with academic appointments, and dropping hints about how funding to institutions might dry up. Institutions might think about whether they wish to receive money from a company like that in future."

But Goldacre is particularly concerned that Merck paid the publisher Elsevier to produce a publication that "resembled an academic journal, although in fact it only contained reprinted articles, or summaries, of other articles. In issue 2, for example, nine of the 29 articles concerned Vioxx, and a dozen of the remainder were about another Merck drug, Fosamax. All of these articles presented positive conclusions. Some were bizarre: such as a review article containing just two references."

The process of having a company sponsored publication masquerading as a legitimate medical journal is troubling; misleading at best, deceptive at worst. (It's also as much of a reputational issue for Elsevier--why should anyone trust information from them again?--as it is for Merck.

As to the question of the pharmaceutical company's other aggressive behavior, it's hard to know whether Merck's Australian operations had somehow "gone rogue" of whether this kind of behavior is universal within the Merck culture globally. Certainly, a little aggressive digging by plaintiffs' attorneys in the U.S. and the U.K. might yield interesting results.

We're So Brave and Wonderful, No-One Good Could Criticize Us

Years ago, in a wonderful book called We're So Big and Powerful Nothing Bad Can Happen to Us: An Investigation of America's Crisis Prone Corporations, USC professor and crisis management expert Ian Mitroff examined some of the belief systems that prevent companies handling crises and issues effectively. In discussing the pharmaceutical industry, he identified a key problem: the pharma industry develops products that save lives; it is, therefore, a noble industry; any criticism of such a noble industry must be driven by ignoble motives; because critics are arguing in bad faith and from bad motives, there's no reason to listen to them or engage with them.

To see how little the world has changed in the intervening 20 years, check out this Wall Street Journal op-ed by David Shaywitz (a management consultant) and Thomas Stossel (a professor of medicine at Harvard), which makes almost precisely the argument described above.

"Given the vital role of medical products companies and the magnitude of their challenges, one might imagine that this industry would be admired," the authors write. "But this enlightened view of industry is not widespread.

"This is largely because of the disproportionate influence of a coterie of prominent critics... who routinely vilify the medical products industry and portray academics working with it as traitors and sellouts."

Their motives could not possibly pure, as the ad hominem nature of the authors' response makes clear: "These critics are pious academics, self-righteous medical journal editors, and opportunistic politicians and journalists. Their condemnation of anyone's legitimate profit--it's all 'corruption' in their book--has in fact materially enhanced their own careers."

And just in case you still might want to take these critics seriously, let's slap them with a name--something juvenile like feminazis--that dehumanizes and delegitimizes the opposition: "pharmascolds" will do. (The authors actually take a little time out to congratulate themselves on the cleverness of their name-calling.)

Thankfully, many of the professional communicators in the pharmaceutical industry have showed a willingness to engage with their critics, to acknowledge that there are, in fact, legitimate criticisms of the industry's marketing and pricing policies.

The Journal has no time for such compromise and conciliation, of course, because its interest is in demonizing those who do not share its ideology, not in helping pharmaceutical companies bring their products to market faster and cheaper.

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