SAN FRANCISCO—Fireman’s Fund Insurance Company, a national property and casualty insurance company, has selected Peppercom to provide crisis communications counsel to its commercial clients, as part of new insurance offering that covers the cost PR counsel in the event of a crisis. Fireman’s Fund’s clients who purchase this coverage will be able to contact Peppercom’s crisis hotline for real-time consultation, including on-site assistance.
“Whether it’s contaminated food at a restaurant, employee violence in the workplace, or an unfortunate accident at a hotel or tourist venue, Fireman’s Fund clients with this coverage have the peace of mind of knowing that a top crisis communications firm stands ready to help them weather any crisis,” says Patricia Harden, general manager of Peppercom San Francisco. “Fortunately for its clients, Fireman’s Fund truly understands the business value of a good reputation and the role of communications in protecting corporate reputations.”
Peppercom has worked with Fireman’s Fund on its major business lines since 2004, providing public relations counsel, event planning and media relations strategy for its commercial, personal and specialty business lines.
“Fireman’s Fund elected to partner with Peppercom because the firm has a deep understanding of our business, as well as extensive experience and innovative services in the crisis communication realm,” says Karlyn Carnahan, vice president of Fireman’s Fund.
Businesses using Fireman’s Fund’s new crisis management coverage will also have access to Peppercom’s proprietary CrisisRx services at preferred pricing. Crisis Rx provides an assessment of crisis management processes, and provides critical feedback and recommendations for improvement.