Teller Gets Global Client Service Role at H&K
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Teller Gets Global Client Service Role at H&K

Harlan Teller, head of the worldwide corporate practice at Hill & Knowlton, has been named to the newly-created position of global chief client officer. Teller will continue to lead the firm’s global corporate effort.

Paul Holmes

NEW YORK, April 22—Harlan Teller, head of the worldwide corporate practice at Hill & Knowlton, has been named to the newly-created position of global chief client officer. Teller will continue to lead the firm’s global corporate effort, while taking on his new responsibilities.
 
According to H&K chairman and chief executive Howard Paster, the appointment was made to “further solidifies the its 75-year commitment to quality service and enhancing its client relationships. In a multi-specialist firm such as Hill & Knowlton, it is critical that we continue to have systems in place that assist and enable our clients in navigating today’s complex business environments.
 
“Many of our clients have operations in a number of countries and their needs and challenges are as varied as the venues.  We know from research and experience that as they grow and diversify, they require greater H&K resources and ease and consistency of service.  Harlan’s global, interdisciplinary expertise, particularly in corporate communications and the C-Suite, as well as his experience in both practice and geographic management, provides him with the background and leadership qualities necessary to spearhead this effort,” Paster added.
 
Teller says his role will be “to ensure we provide a seamless standard of service quality to our clients, no matter where they are serviced in our worldwide network.” He will also help “identify and develop client leadership as a third career track at H&K, along with geographic and practice management, and ensure  we have strategies in place for growing our client relationships, from local markets to regions, from regions to other regions and across our global network, as well as across practices.”
 
Teller remains a member of the firm’s worldwide executive committee and will be supported by a network of established regional client service directors and their teams. Teller joined H&K in 1996, after 20 years at Burson-Marsteller.
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