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A successful AE is a self-starter with a base-level skillset in issues and crisis management strategies and tactics, and also possesses a hands-on approach to deliver innovative programming for our clients, particularly in the context of integrated engagements - working closely with Project Management, Content, Creative, and Digital departments.
Help to grow and maintain client relationships as part of an integrated team by delivering top quality work, working collaboratively with others, and constantly watching for new opportunities.
Support the development and execution of issues and crisis campaigns.
Gather information and research; execute on research initiatives and leverage internet-based research resources.
Provide strategic communications counsel to clients, helping to achieve their business goals.
Coach and mentor junior team members; collaborate with team members across departments to deliver strategic and creative issues and crisis work for clients.
Research and monitor issues and crisis management channels on a daily basis for latest trends and case studies.
Measure and report performance on builds and campaigns; regularly monitor and create ROI and performance reports for issues and crisis work.
Manage and develop databases for clients, including health plan and employer databses, to ensure information is accurate, updated, and useful.
Monitor patient support lines, when applicable, to include: checking voicemails, returning and accepting patient calls, and providing guidance according to pre-designed script.
Billable target of 90%.
Agency experience required; integrated agency preferred.
Health care industry knowledge and experience is strongly preferred.
Must exhibit a demonstrated track record of developing and executing successful issues and crisis programs.
Knowledge of monitoring and analysis tools, paired with an ability to synthesize data.
Excellent interpersonal and communications skills, both verbal and written.
Superior organizational skills, attention to detail, and ability to remain calm under pressure.
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