Lead and maintain relationships with core clients, stakeholders and partners 

Manage multiple significant (e.g. large scope/budget/clients/multiple projects) and complex client engagements for the business 

Lead all aspects of planning and execution of client projects, ensuring timeliness, efficiency and high-quality delivery of results 

Serve as strategic counsel lead for client engagements based on broad communications landscape and business goals; takes immediate action on client feedback 

Develop written materials on complex client issues (e.g., executive talking points, speeches, presentations, issues management support and counsel) 

Serve as facilitator for workshops and events, including training sessions, multi-stakeholder convening initiatives, internal messaging workshops, etc. 

Support preparation for public health new business opportunities, including assistance with research, slide development, RFP development, etc. 

Participate in new business presentations as appropriate Initiative & Flexibility 

Understand key issues to be considered when making decisions 

Display an ongoing willingness to gain knowledge and make significant contributions to the team 

Manage assigned projects and knows when manager / senior leadership review is required vs. when to keep projects moving independently, providing updates as appropriate 

Demonstrate initiative and resourcefulness and attempts to work through issues independently 

Demonstrate flexibility in working across teams and ability to adapt to project needs, different team working styles, etc. 

Take the initiative in seeking training on company processes/procedures Effective Communication 

Provide direct and constructive feedback to junior team members, supporting them in developing fundamental skill sets (writing, research, logistics, etc.) 

Encourage regular feedback from manager and team members 

Proactively seek out / regularly lead key aspects of client interactions to further develop client communication skills 

Serve as a role model for junior team members 

Know when to involve client/line managers in decisions and when to execute on decisions independently 

Recognized by peers and management for their consistent and proactive contributions to the team 

Bachelor’s degree required; Masters’ degree in Public Health, Health Promotion, or related fields preferred 

8+ years’ experience in a similar role with field experience, ideally in an African country 

Experience in program management, preferably for the implementation of a health communications or BCC program 

Excellent written and spoken English and French 

A strong understanding of current issues in global health 

Excellent communication skills (written and oral) 

Five years field experience, ideally in an African country 

Experience in the design and implementation of BCC programs at the national and/or regional level 

Ability to develop and maintain effective relationships/partnerships (internally and externally) 

Demonstrates keen critical thinking skills, handles conflict diplomatically and demonstrates managerial acumen 

Positive, professional and flexible attitude that lends itself to quality client service 

Excellent problem solver and negotiation skills 

Experience of working and liaising with multiple stakeholders, including national government 

Experience providing capacity building to national staff 

Experience conducting training using participatory approaches 

Experience working in remote management settings 

Experience of having worked in Mali and Chad countries is an asset 

Willingness to travel to the areas of operation, sometimes in insecure settings 

Have strong skills in the use of Microsoft packages including Word, Excel and PowerPoint