Director (Consultant) - ROI Communication | Holmes Report Jobs Board
Charting the future of public relations

Director (Consultant) - ROI Communication

Bay Area, CA

Talk about a great job!

Getting things done – really well and on time –puts a spring in your step and a smile on your face. So does being part of a high-energy team that is dedicated to each and every client’s success.

When others shrink back from a complex project, you get energized. When others seek an easy way, you go the extra mile to find the best way.

Humble yet confident, you’re inclined to step forward to take on responsibility – even something you’ve never done before – when others might avert their gaze and take a step back. You know you’ll find a way (especially with ROI’s stellar team by your side!).

Sharing ROI’s commitment to an extraordinary client experience, you always ask yourself, how can we do something better, something more? Going beyond this, you look to delight the client in unexpected ways. And if there is a gap in the services we provide, you want to know about and act on it. You understand that the ROI client experience needs to be second to none.

You also are committed to excellence. If something has your name assigned to it (or your team’s name), you will not allow it to be second rate. It has to be done to the best of your ability, given the time you have to complete it.

Sound like you? Read on!

At ROI, our Director-level consultants are responsible for providing the strategic development and execution of complex, high-profile, internal-communication plans. They do this by partnering with leaders and other key stakeholders in our client organizations, ensuring that tasks are completed with exceptional quality, in a timely manner, and within budget.

Our ideal candidate has proven success in developing and executing strategic-communication plans, managing client relationships and teams of communications experts, and meeting tight deadlines. Strong writing and editing skills are necessary, as is prior experience in marketing, communications, and/or change management. Our directors drive business relationships and lead ROI teams in one engagement, and act as the most senior contributing consultant in another engagement. This role is ideal for people who want to have both the strategic influence within an engagement with having the opportunity to get deeply involved in core work product to drive client success.

Also essential: a strong desire to help clients succeed, the ability to be flexible and adapt to changing business environments, a high level of professionalism, and strong business acumen. 


Essential Functions Statement(s)

  • Serve as key ROI interface with assigned clients and manage core aspects of the client relationship 
  • Provide communication consulting and expertise to assigned clients 
  • Translate business requirements into strategic communication imperatives 
  • Collaborate with client regarding communication objectives and deliverables 
  • Develop and execute communication strategies and plans 
  • Oversee projects and manages project teams
  • Write/edit content  
  • Serve as “editor in chief” to review and approve key project deliverables  
  • Apply metrics throughout design and implementation 
  • Solicit and respond to client feedback on our work 
  • Ensure client is delighted with ROI deliverables 
  • Proactively anticipate, understand, and respond to the client's communication requirements 
  • Integrate change-management principles, apply appropriate writing standards and terminology, and follow client branding standards in all communications  
  • Ensure tasks are completed with high quality, in a timely manner, and within budget 
  • Identify and manage all resource needs including project management, writing support, graphic design, and web resources 
  • Guide and mentor other team members 
  • Serve as key interface between ROI account manager and project team (if applicable) 
  • Proactively look for new business opportunities  
  • Ensure project debriefs occur in a timely manner
  • Ensure all final deliverables are archived on ROI intranet 


Competency Statement(s)

  • Client Focused - Proactively anticipates, understands, and responds to customer needs. Collaborates with clients on creative communication objectives and deliverables. Builds and sustains client loyalty through superior execution. 
  • Strategic Communications Planning - Provides creative communication consulting and expertise as well as creative and technical problem solving. Design, planning, and implementation of strategies and campaigns. 
  • Managing People Effectively - Excellent leadership and people management skills. Builds and motivates a high-performance team. 
  • Project Management and Implementation - Leads and directs writers, designers and developers. Demonstrates superior planning and project management expertise. Delivers results on time and within budget. Able to manage multiple projects simultaneously. 
  • Consulting Experience and Style - Builds relationships and partnerships, influences others, and collaborates effectively. Remains an effective and empathetic listener. Manages conflict quickly and accurately identifies, assesses, and resolves problems. Is able to quickly offer alternative solutions. Has a high degree of flexibility, creativity, and innovation for a changing environment. 
  • Business Acumen - Demonstrates and exercises excellent judgment with clients and has high levels of professionalism, confidentiality, and decision-making abilities. 
  • Technology - Proficient in standard business technology platforms, such as Microsoft Outlook, PowerPoint, and Word.  
  • Self-Confident - Tackles challenging work with energy, passion, determination, and self-confidence. Shows genuine enthusiasm for visual story telling. Responds resourcefully and constructively to new demands and challenges. 
  • Genuine - Conveys sincerity, authenticity, and openness. Demonstrates a “down to earth,” non-political style. 
  • Articulate - Communicates clearly and concisely.  
  • Smart and Quick - Demonstrates the ability to get up to speed quickly in understanding an organization and its business environment. Demonstrates ability to work with a great sense of urgency when needed. Able to work effectively and calmly under pressure.  
  • Disciplined - Demonstrates a high level of self-motivation and discipline. Works well independently.  
  • Flexible - Provides leadership, direction, and organization in times of ambiguity and chaos.  
  • ROI Team Player - Openly shares information and resources; works well with cross-functional teams and takes into account broad, system-wide implications when making decisions. Contributes to an environment of trust and respect where people with differences work together effectively.  



Bachelor's Degree (four year college or technical school) required; field of study: Communications or Marketing


Master's Degree preferred; field of study: Communications or Marketing



5+ years of experience designing complex strategic communication plans


5–7 years of experience in communication, marketing, or related field


5+ years of experience in internal communication


3+ years of experience in consulting preferred



Computer Skills:

Proficient in standard business technology platforms, such as Microsoft Outlook, PowerPoint, Excel, and Word



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