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KYNE is an award-winning specialty health communications agency dedicated to helping improve and save lives. We were founded on the belief that communication is a powerful health intervention. Our team is passionate and committed, with deep experience working across sectors to make real differences in health. We love what we do, we live what we do, and we truly believe in what we do.
We are currently recruiting for an account manager to join our growing global healthcare PR team based in Dublin. This is an exciting opportunity for an ambitious individual looking to work on a range of public health and pharmaceutical client projects.
We are looking for an experienced healthcare PR professional to support communications strategies and campaigns for our global client base. The ideal candidate will be curious, passionate about all things health and have a great sense of humor and a desire to work as part of a truly global, networked team. Reporting to the Associate Director, the Account Manager will support client engagement by developing and implementing existing and new client programs and will be involved in planning and financial administration of specific client programs. They will be a strong project manager and a great mentor to the junior team. Experience working on global data communications and media relations programs for pharmaceutical clients is preferred.
KYNE employees share a passion for making a difference in health, both locally and around the world. We value curiosity, collaboration and a creative working environment. We work hard, play hard, and give back to our community. Our shared passion for driving progress against unmet health needs is what makes us uniquely KYNE.
Client Service / Relationship Management
Builds solid client relationships through open communication and regular client interaction
Demonstrates understanding of strategic issues on assigned accounts
Participates in client meetings/calls and leads client updates associated with projects owned
Anticipates and proactively seeks to address the needs of clients, as well as KYNE managers
Plays a major part in drafting client communication materials, including newsletters, emails, reports, press releases and other appropriate company documentation
Ability to successfully manage all aspects of project timelines, budgets and deliverables and independently oversee assigned project workstreams
Willingness and experience in coaching and managing junior team in all of the above
Key contributor to tactical planning on assigned projects
Completes oversight of financials for each client engagement
Identifies research needs and conducts in- depth research to support strategic and tactical plans
Able to develop recommendations and implement both traditional and social media tactics as needed to support client programs
Teamwork & Leadership
Serves as a role model for junior team members and oversees/reviews juniors’ work
Provide counsel to juniors on project management and general PR work
Knows when to involve client/line managers in decisions and when to execute on decisions independently
Recognized by peers and management for their consistent and proactive contributions to the team
Support preparation for public health new business opportunities, including assistance with research, slide development, RFP development, etc.
Participate in new business presentations as appropriate
Initiative & Flexibility
Utilizes data to support agency recommendations and to drive idea generation
Understands key issues to be considered when making decisions
Displays an ongoing willingness to gain knowledge and make significant contributions to the team
Manages assigned projects and knows when manager / senior leadership review is required vs. when to keep projects moving independently, providing updates as appropriate
Demonstrates initiative and resourcefulness and attempts to work through issues independently
Demonstrates flexibility in working across teams and ability to adapt to project needs, different team working styles, etc.
Takes the initiative in seeking training on company processes/procedures
Provide direct and constructive feedback to junior team members, supporting them in developing fundamental skill sets (writing, research, logistics, etc.)
Encourage regular feedback from manager and team members
Proactively seek out / regularly lead key aspects of client interactions to further develop client communication skills
DESIRED SKILLS & EXPERIENCE
Minimum four years communications or health related experience; advocacy, partnership, US/global health issues or health product communications experience preferred
Minimum Bachelor’s degree, preferably in communications, marketing, business or health related field
Experience of / desire to manage direct reports
Team player; ability to work cooperatively across teams
Delivers and accepts feedback well
Ability to develop and maintain effective relationships/partnerships (internally and externally)
Superb internal and external communication skills (verbal, written, listening)
Confident and compelling style in communicating with clients, teams and external stakeholders
Positive, professional and flexible attitude that lends itself to quality client service
Experience in managing resources and budgets
Experience with media relations strategy and social media landscape; track record of delivering results – familiarity with global media preferred
Demonstrates keen critical thinking skills and proactivity in problem solving
Recognized project management aptitude
Developed client presentation skills
Innovative thinker with an entrepreneurial spirit
Strong attention to detail
Ability to multi-task and effective time management
Passionate about improving lives through innovations in health
A good understanding of current issues in domestic and global health
Excellent Word, PowerPoint and Excel skills
Please note: Candidates must be eligible to live and work in the European Union. Relocation assistance is available.
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