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New York, NY
KYNE is an award-winning specialty health communications agency dedicated to helping improve and save lives. We were founded on the belief that communication is a powerful health intervention. Our team is passionate and committed, with deep experience working across sectors to make real differences in health. We love what we do, we live what we do, and we truly believe in what we do.
Reporting to the Vice President, the Manager will support client engagement by developing and executing existing and new client programs. This is an opportunity to get in at the mid-level and support client and new business development efforts across a range of private sector, nonprofit, foundation and government health topics. In particular, we are seeking an individual with a passion for and experience in science and data communications to support leading global pharmaceutical and biotech clients.
Based in New York, this is an exciting opportunity to join a fast-paced, growing global company.
Client Service / Relationship Management
Builds solid client relationships through open communication and regular client interaction
Demonstrates understanding of strategic issues on assigned accounts, with a strong emphasis on digital health communications
Participates in client meetings/calls and leads client updates associated with projects owned
Anticipates and proactively seeks to address the needs of clients, as well as KYNE managers
Plays a major part in overseeing development of all client communication materials, including emails, reports, press releases, infographics, social posts and other materials; ensures all client written deliverables are of highest quality possible
Plays a major part in drafting client communication materials, including newsletters, emails, reports, press releases and other appropriate company documentation
Ability to successfully manage all aspects of project timelines, budgets and deliverables and independently oversee assigned project workstreams
Key contributor to tactical planning on assigned projects
Completes oversight of financials for each client engagement
Identifies research needs and conducts in- depth research to support strategic and tactical plans
Able to develop recommendations and implement both traditional and social media tactics as needed to support client programs
Supports preparation for new business opportunities, including assistance with research, slide development, proposal development, etc.
Participates in new business presentations as appropriate
Initiative & Flexibility
Utilizes data to support agency recommendations and to drive idea generation
Understands key issues to be considered when making decisions
Displays an ongoing willingness to gain knowledge and make significant contributions to the team
Manages assigned projects and knows when manager / senior leadership review is required vs. when to keep projects moving independently, providing updates as appropriate
Demonstrates initiative and resourcefulness and attempts to work through issues independently
Demonstrates flexibility in working across teams and ability to adapt to project needs, different team working styles, etc.
Takes the initiative in seeking training on company processes/procedures
Provides direct and constructive feedback to junior team members, supporting them in developing fundamental skill sets (writing, research, logistics, etc.)
Encourages regular feedback from manager and team members
Proactively seeks out / regularly leads key aspects of client interactions to further develop client communication skills
Teamwork & Leadership
Serves as a role model for junior team members
Knows when to involve client/line managers in decisions and when to execute on decisions independently
Recognized by peers and management for their consistent and proactive contributions to the team
DESIRED SKILLS & EXPERIENCE
Minimum five years communications experience or related agency, private sector or not-for-profit health experience
Experience in pharmaceutical and/or biotech product communications, including data and regulatory communications
Specific expertise in healthcare communication dealing with public and private sector entities in global and/or domestic health is preferred
Experience in digital health communications, including social media strategy and management, digital thought leadership, stakeholder mapping, and success metrics
Demonstrates keen critical thinking skills and proactivity
Recognized project management aptitude
Superb internal and external communication skills (verbal, written, listening)
Developed client presentation skills
Possesses strong organizational and follow up skills
Able to multi-task
Works collaboratively as part of a team
Innovative thinker and creative problem solver
Shows an entrepreneurial spirit
Strong attention to detail
Develops an understanding of the company’s missions and values and a commitment to the growth and success of the company
Ability to develop and maintain effective relationships/partnerships (internally and externally)
Passionate about improving lives through innovations in health
A good understanding of current issues in domestic and global health
Social and traditional media experience strongly preferred; must demonstrate a track record of results
Bachelor’s degree, preferably in communications, marketing, business or health / science related field
KYNE is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of actual or perceived race, religion, creed, color, sex, pregnancy, age, national origin, ancestry, ethnicity, citizenship, disability, genetic information, veteran status, marital status, familial status, sexual orientation, gender expression or identity status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
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