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New York, NY or Los Angeles, CA
KYNE is an award-winning specialty health communications agency dedicated to helping improve and save lives. We were founded on the belief that communication is a powerful health intervention. Our team is passionate and committed, with deep experience working across sectors to make real differences in health. We love what we do, we live what we do, and we truly believe in what we do.
Reporting to the Senior Vice President, the Senior Manager will support client engagement by developing, executing and leading existing and new client programs. This is an opportunity to get in at the mid-senior level and support client and new business development efforts across a range of health topics. In particular, we are seeking an individual with a passion for and experience in science and data communications to support leading global pharmaceutical and biotech clients.
Based in New York or in Los Angeles, this is an exciting opportunity to join a fast-paced, growing global company.
Client Service / Relationship Management
Develops and cultivates relationships with clients and external audiences
Serves as day-to-day client lead for at least one client engagement or significant client project
Thoughtfully counsels clients bases on broad communications landscape and business goals; takes immediate action on client feedback
Proactively directs planning and execution of projects ensuring timeliness, efficiency and high -quality delivery of results
Plays a major part in overseeing development of all client communication materials, including emails, reports, press releases, infographics, social posts and other materials; ensures all client written deliverables are of highest quality possible
Completes oversight of financials for each client engagement
Takes an active role in developing staffing plans for core clients
Researches, develops and presents new business proposals
Participates in organic/new business pitches with confidence
Identifies and realizes opportunities for organic account growth
Initiative & Flexibility
Utilizes data to drive agency recommendations and idea generation
Understands key issues to be considered when making decisions
Demonstrates initiative and resourcefulness and works through issues independently in as much as possible
Proactively seeks out professional development opportunities, skillset growth
Able to seamlessly flex between teams / management styles
Provides direct and constructive feedback to junior team members, supporting them in developing fundamental skill sets (writing, research, logistics, etc.)
Encourages regular feedback from manager and team members
Leads key aspects of client interactions and liaison with external partners to further develop client communication skills
Continues to proactively seek opportunities to further hone communication skills, including presentation skills
Teamwork & Leadership
Serves as a role model for junior team members
Conducts annual reviews for direct reports (as appropriate) and regular check-ins, overseeing professional development and opportunities for growth and advancement
Supervise all junior staff by mentoring, motivating, coaching and providing clear and consistent feedback
Able to gather information to make appropriate decisions for clients and internal teams
DESIRED SKILLS & EXPERIENCE
Minimum seven years communications or health related experience; advocacy, partnership, US/global health issues or health product communications experience preferred
Experience in pharmaceutical and/or biotech product communications, including data and regulatory communications
Experience in digital health communications, including social media strategy and management, digital thought leadership, stakeholder mapping, and success metrics
Handles conflict diplomatically
Team player; ability to work cooperatively across teams
Delivers and accepts feedback well
Has earned respect (internally and externally) and has leadership presence
Ability to develop and maintain effective relationships/partnerships (internally and externally)
Superb internal and external communication skills (verbal, written, listening)
Confident and compelling style in communicating with clients, teams and external stakeholders
Solid client relationship building skills
Positive, professional and flexible attitude that lends itself to quality client service
Experienced in successfully managing resources and budgets
Experience with media relations strategy and social media landscape; track record of delivering results
Demonstrates keen critical thinking skills and proactivity
Recognized project management aptitude
Developed client presentation skills
Innovative thinker and creative problem solver
Shows an entrepreneurial spirit
Strong attention to detail
Able to multi-task
Demonstrates an understanding of the company’s missions and values and a commitment to the growth and success of the company
Passionate about improving lives through innovations in health
A good understanding of current issues in domestic and global health
Bachelor’s degree, preferably in communications, marketing, business or health / science related field
KYNE is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of actual or perceived race, religion, creed, color, sex, pregnancy, age, national origin, ancestry, ethnicity, citizenship, disability, genetic information, veteran status, marital status, familial status, sexual orientation, gender expression or identity status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
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