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New York, NY
KYNE is an award-winning specialty health communications agency dedicated to helping improve and save lives. We were founded on the belief that communication is a powerful health intervention. Our team is passionate and committed, with deep experience working across sectors to make real differences in health. We love what we do, we live what we do, and we truly believe in what we do. Reporting to Executive Vice President, the Senior Vice President will serve as client relationship manager across key engagements for the business and will also support development of the overall strategic direction of the company as part of the company’s management team. The primary focus for this role is to lead global and US multi-faceted communications work with a large pharmaceutical client in the area of oncology. Key programmatic elements include US and EU health authority approvals and launches of oncology pipeline products, franchise thought leadership, internal communications, social media, disease education and advocacy programming. We are looking for someone with experience across this full spectrum of functional expertise from science and data to creative programming, who can lead a team to deliver results, serve as a valued client counselor and growth driver for organic and new business opportunities. Based in New York, this is an exciting opportunity to join a fast-paced, growing global company.
Client Service / Relationship Management
Serves as senior client relationship manager for at minimum one major client engagement for the firm, serving as strategic counsel lead and managing overall strategy across the piece of business
Responsible for budget forecasting, overall team composition, contracts, client reviews, annual planning, issues resolution, etc.
Sought out by clients for advice / counsel, external perspective and coaching
Serves as facilitator for client workshops and events, including speaker training sessions, multi- stakeholder convening initiatives, internal messaging workshops, etc.
Assesses accounts on an ongoing basis for their strategic alignment to the agency’s mission Business Development
Partners with Senior Leadership Team to develop overall agency strategy and provides input to annual company goals
Drives new business growth through cultivation of new client relationships and exploration of organic business growth
Continuously drives recommendations on areas to explore for new business potential or company growth opportunities
Flawlessly executes on new business proposals and presentations
Possesses financial acumen and can appropriately advise on utilization/billability targets, account profitability, etc.
Initiative & Flexibility
Must embrace and value change and be driven to evolve to meet new opportunities
Drives creative solutions and presents new opportunities to improve the firm’s performance and competitive advantage / differentiation
Identifies gaps in team communication (internal and external) and proactively proposes solutions to address
Leads internal communication efforts for agreed upon areas of responsibility
Provides direct and constructive feedback to leadership team and junior team members/direct reports, leading them in development of fundamental skill sets (writing, research, logistics, etc.)
Teamwork & Leadership
Shares core areas of expertise with internal team and as thought leader in broader community
Responsible for oversight of staff engagement and productivity for direct reports; includes assessing hiring needs / recommendations, ongoing evaluation of staff climate, championing staff development and growth, advising on issues / course correction as necessary
EDUCATION & EXPERIENCE:
Bachelor’s degree, preferably in communications, marketing, business or related health / science field
10+ years of communications experience or relevant experience in related field (e.g., marketing, advocacy or health/science role dealing with public and private sector entities in global and/or domestic health) or relevant expertise in health sector (e.g., global public health organization, pharma, biotech); experience in oncology welcomed but not a requirement
Experience managing, coaching and mentoring a team of direct reports
Proven ability to motivate and lead large cross functional internal teams to excellence
Ability to consistently and proactively contribute to development of strategic goals and growth of the firm; contributes to thought leadership activities for the company
Consistent positive performance feedback across all internal teams and from clients
Demonstrated track record winning new business and organically growing existing accounts
Demonstrated ability to staff business effectively and to identify, grow and retain top talent
Demonstrates keen critical thinking skills
Proven managerial acumen
Excellent problem solver and negotiation skills
High emotional intelligence, strong leadership presence and keen understanding of the company’s missions and value
Handles conflict swiftly and appropriately
Team player; ability to work cooperatively across teams
Delivers and accepts feedback across all levels of the organization
Has earned respect (internally and externally) and has a strong leadership presence
Superb internal and external communication skills (verbal, written, listening)
Confident and compelling style in communicating with clients, teams and external stakeholders
Superb client relationship management skills
Positive, professional and flexible attitude that lends itself to quality client service
Proven track record managing resources and budgets for large-scale client engagements
Experience with media relations strategy and social media landscape; track record of delivering high quality and measurable results
Demonstrates keen critical thinking skills and proactivity
Recognized project management aptitude
Strong client presentation skills
Innovative thinker and creative problem solver
Shows an entrepreneurial spirit
Strong attention to detail
Able to multi-task
Passionate about improving lives through innovations in health
Thorough understanding of current issues in domestic and global health and ability to translate into meaningful guidance/counsel for internal teams and client
KYNE is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of actual or perceived race, religion, creed, color, sex, pregnancy, age, national origin, ancestry, ethnicity, citizenship, disability, genetic information, veteran status, marital status, familial status, sexual orientation, gender expression or identity status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law
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