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A strong Vice President possesses well-honed skills in the full range of issues and crisis strategies and tactics with a strong focus on developing and executing compelling programming for our clients. This professional will not only be a strategic thinker who understands the role and impact of the Issues/Crisis department, but also one who also has demonstrated experience in the development and execution of issues and crisis programs, particularly in the context of integrated engagements - working closely with Project Management, Content, Creative, and Digital departments.
Develop, oversee, and manage complex issues and crisis work while maintianing high service quality and client satisfaction.
Lead crisis communications strategy and plan development for client engagements.
Play integral role in pitching new business, acting as SME for issues and crisis management.
Grow and maintain client relationships as part of an integrated team by delivering top quality work, working collaboratively with others, and constantly watching for new opportunities.
Act as the liason to the Project Management team for budget and utilization information on client engagements.
Delegate and monitor work of junior team members.
Provide coaching, real-time feedback, and resources to develop junior team members.
Collaborate with senior staff and across departments to deliver strategic and creative issues and crisis work for clients.
Measure and report performance on builds and campaigns; regularly monitor and create ROI and performance reports for issues and crisis work.
Exhibit a mastery of the issues and crisis landscape, measurement and analytics.
Billable target of 80%.
Agency experience required; integrated agency preferred.
Health care industry knowledge and experience required, including a deep understanding of strategies related to payor/provider situations.
Must exhibit a demonstrated track record of developing and executing successful issues and crisis programs.
Knowledge of monitoring and analysis tools, paired with an ability to synthesize data.
Excellent interpersonal and communications skills, verbal, written, and over the phone.
Superior organizational skills and attention to detail.
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