Aarti Shah 29 Oct 2014 // 5:00PM GMT
MIAMI — Earned media should be integrated with distribution and amplification networks to extend the content’s reach and shelf-life, attendees at the third Global Public Relations Summit heard this afternoon.
Susan Bean, EVP of MMC’s creative catalyst group, led a panel in which she outlined the future of earned media, followed by a Q&A with Jeff Pyatt, Outbrain’s head of global PR, and Olivia Herron, VP of brand strategy at Curalate.
“Ours is the content people opt into,” Bean said. “Yet, if we’re honest, we all know that PR is struggling to claim its rightful place in the media landscape. We’re a fundamentally a different business than five to 10 years ago...We are now in the direct to consumer business.”
Pyatt pointed out the problem with earned media is its short shelf-life in which an article’s prominence on a website — like CNN or Fortune — substantially diminishes after a few hours.
“Earned media has never had a persuasion problem,” Pyatt said. “The problem it has is distribution.”
He added, paid media should now amplify earned because creating or securing content is no longer enough — it’s equally important the PR industry put resources into distribution.
When it comes to amplification, Herron noted that brands could use social networks to glean insights, and ultimately influence, on the customer journey.
“There’s pre-purchase, when [the consumer] saves a recipe on Pinterest and then there’s the post-purchase celebration which can be tagging a recipe they made,” Herron said.
When it comes to social media metrics Herron said the industry has graduated beyond the “fuzzy metrics” of followers and likes to measures such as time spent on a website and sales.
“[Social media] is more product-focused now,” she said. “You’re not just liking the Gap — you’re liking a type of Gap jeans.”