Reputation consulting, crisis and issues management
Mike Register is one of the U.K.’s pre-eminent authorities on crisis management, with a track record that dates back to 1979, when he helped Gulf Oil Corporation deal with the Bantry Bay tanker explosion, one of the worst disasters in the history of the oil industry. Partner Judy Larkin is an expert in risk and issues management, having led corporate relations for Logica and counselled a list of clients that includes Shell, IBM, Bayer, Baxter, BNFL, British Airways and Sony Corporation. Both are published authors: in 1987, he wrote Crisis Management: How to Turn a Crisis Into an Opportunity; she produced the 2002 volume Strategic Reputation Risk Management; and together they penned Risk Issues and Crisis Management, now in its third edition.
Regester Larkin specializes in providing reputation, crisis and issues management counsel to a portfolio of mostly blue-chip clients—3M Healthcare, BG International, BT Wholesale, First Choice Holidays and Airlines, Shell, and Standard Chartered Bank—helping them deal with crises ranging from accidents and fires to sustained campaigns by hostile NGOs to intrusive media attention. While much of that work is by its nature confidential, assignments in the past 12 months have included work on issues and crisis including allegations of fraud, asbestos finds and HSE failures, oil spills, international libel actions, inquests and crimes committed by senior management. The firm has also expanded on its thought leadership in the reputation management arena with the creation of “The Thursday Club,” a series of meetings featuring speakers such as former BBC chief news correspondent Kate Adie and Mori founder Bob Worcester.
RL has a team of 10 consultants, including director Andrew Griffin, who has counselled BT, Nestlé, Shell and others on reputation issues, and Tim Johnson, recently promoted to the board. Additional veteran counsel is provided by Peter Hehir, founder and chairman of Countrywide (now Porter Novelli’s U.K. office) and one of six inaugural members of the of the International Communications Consultancy Organisation’s (ICCO) Hall of Fame, who is responsible for expanding the firm’s international client portfolio, as Regester Larkin sets out to develop a worldwide network of partner firms with extensive crisis capabilities.
The firm has fee income of around £2 million, up about 10 percent over the past year.